Big Bulky Return Privacy Policy

Big Bulky Return provides solutions to solve the problem of tedious repetitive work on return process and to help merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  1. read_products: read access to your products
  2. read_customers: read access to your customers
  3. read_orders: read access to your orders (recent 60 days)
  4. write_orders: write access to your orders
  5. read_all_orders: read access to your orders (all orders)

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

  1. Your shopify shop name
  2. Your shopify access token granted after you authenticate with our app
  3. Your customers’ return requests information

We don’t provide third party access to your store. Only the merchant who installs our app can access his/her information such as name, address, email address, phone number, and billing information. We don’t collect and/or log any information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.

Although we don’t collect personal information, we need you to enable the Cookies technologies to make sure our app work. We are using Cookies to store your shop domain name on your web browser. It helps the app to communicate with our backend server and get correct response.

Notice: only your web browser stores your shop name information, we don’t share your cookies for any reason at all. You can delete your Cookies whenever you would like to. However, each time you use this app, it will automatically create a Cookies for you if there isn’t.

Mentioned web technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services. We do not share any of your personal information with any third party.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
© The Return Company

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention When your customers make the return requests to their past orders on your shop, we will maintain those requests information for our records unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

221 Canal Street, New York New York 10013, United States